Carnival Cruise Line unveiled a new operations center at its headquarters in Doral at a recent ribbon-cutting ceremony.
The 35,000-square-foot facility gives the cruise line the ability to monitor its fleet 24 hours a day, every day of the year. The Fleet Operations Center (FOC) features a 74-foot-long video wall composed of 57 LED screens that broadcast high-definition displays of the status of all ships. They give updates on the weather, itineraries, safety and engines. The status of ports, guest operations and other functions are also monitored.
“In designing the FOC, we combined best practices from the military, government and industry to achieve a generational leap in facility design, sophisticated technology and utilization, creating the largest and most advanced fleet operations center in the industry,” said Carnival Cruise Line President Christine Duffy. “Nothing is more important than the safety of our guests and crew, and this new facility enhances our already comprehensive approach to safety and operational excellence.”
Carnival built custom software for the FOC dubbed “Neptune” and “Argos.” Argos is a management tool that harvests data about the ships that’s used to improve operational efficiencies and ship-to-shore communications for passenger safety through predictive alerting and rules-based decision making.
Neptune captures navigational data from the ships, including their speeds, engine conditions, fuel usage and emission levels with the goal of helping improve Carnival‘s overall operations.
“The FOC brings together real-time information for decision making. Integrated shoreside teams support our shipboard officers to act quickly and decisively while significantly increasing the operational efficiency of our ships,” said Gus Antorcha, Carnival Cruise Line’s chief operating officer. incidents.
Seating is arranged in open “pods” aligned with Carnival’s ship classes to ease communication between departments.
The new FOC is largest of operations center owned by Carnival Corp. & plc, Carnival Cruise Line‘s parent. The Doral-based company (NYSE: CCL) has similar centers in Seattle and Hamburg, Germany. The local facility has the ability to monitor the 26 ships in Carnival Cruise Line and also the 103 ships across Carnival Corp.‘s nine cruise companies if needed.
Carnival Cruise Line has three new ships on order, the Carnival Panorama, set to debut in 2019 and two new 180,000-ton ships sailing in 2020 and 2022.
Click here to view a SFBJ photo slideshow of the new Carnival Cruise Line Fleet Operations Center in Doral.